About CATS Global Schools
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to contribute to shape their world. This is made possible because of the commitment of our pioneering,
persevering people who do the very best for our students.
Role Overview
This is a full-time, temporary role based in the Agent Services department in Hong Kong. The post holder will be required to process enquiries and applications efficiently, maintain the database and issue paperwork in an accurate and timely manner, working closely with student colleagues from the Sales teams and colleges.
The post holder may be required to work weekends or extra hours during peak season or busy periods.
They will provide a fast, efficient, and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion, within the Agent Services team.
Reports to
You will be directly responsible to the Senior Agent Services Coordinator, Hong Kong.
Responsibilities
Key Responsibilities
• Process student applications from initial enquiry to an offer (including relevant stages within this), ensuring turn-around times and accuracy are within agreed standards.
• Maintain the accuracy and completeness of student applications and database for both internal and external compliance purposes.
• Prepare accurate and timely paperwork, including but not limited to offer packs, pre-arrival information documents.
• Provide efficient and courteous communications with all customers, internal and external.
• Maintain positive and constructive relations with colleagues, particularly in the Sales teams and colleges.
• Maintain a good working knowledge of the relevant software, processes, and databases.
• Maintain a good working knowledge of the CATS Global Schools Group portfolio of colleges, courses and entry requirements to provide accurate advice and assessment to applicants.
• Maintain a reasonable knowledge of compliance issues and requirements, including UKVI regulations, as well as other requirements pertinent to the education industry.
Person Specification
The successful candidate will be expected to demonstrate evidence of the following skills, capabilities, and attributes:
Education
• Educated to A level or above.
Experience
• Experience of CRM systems/customer databases. (Desirable)
• Experience of working in a global business and/or education environment.
(Desirable)
• Experience in a distance sales environment. (Desirable)
• Knowledge of the UKVI Points Based System. (Desirable)
Skills
• Strong administrative skills, with the ability to manage a busy workload, to prioritise
tasks and meet tight deadlines.
• A high level of professionalism and excellent customer service skills.
• Strong written and spoken English.
• Excellent attention to detail, cultural awareness, and sensitivity.
• Competent user of Microsoft office package.
• Ability to speak a foreign language (Desirable)
Behaviours
• A team player who will provide support as required to other areas within the team. There will be extensive training provided so a willingness and ability to learn is more important than having had experience in the education sector or within an analytical role
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.
AND FINALLY
CATS Global Schools are committed to safeguarding and promoting the welfare or our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with KCSIE guidelines
